Chris Carino – Summary Resume
Boston, MA      781.266.6928
chris_carino@yahoo.com        http://www.chriscarino.com

 

Summary

 

*     I am a seasoned Business Systems Analyst & Project Manager with full life cycle product development experience. My specialty is being the interface between software developers, business intelligence and other user communities.  I am a problem solver and a process creator.  I have experience with requirements gathering, documentation, gap analysis & level of effort (LOE) determination.

 

Technical Skills

 

*     Project Management, RDBMS (SQL), QC, Data Mining, Automation,

            System Architecture, Process Development, E-mail Marketing & Analytics.

 

Experience

 

*     2009 Independent Producer - CJC Interactive

 

I develop videos, niche content, websites, portals, landing pages, e-mail lists and Web 2.0 integrations.  I take on short-term assignments to build brand value & upgrade older marketing systems.  I focus on customer goals via analytics, KPIs (Key Performance Indicators), AIs (Actionable Insights), conversions and viral information consumption.  I am a problem solver and process creator most often found working with CRM and Analytical tools.

 

Current Technologies: Word Press as a CMS, Google Analytics, iContact E-mail, Constant Contact, Vimeo, You Tube, Brightcove Media Player, HTML, PHP, My SQL, JavaScript, Final Cut Studio, Dream Weaver & the Adobe CS4 suite.

 

*     2008 Project Manager\Analyst CRM & Website Analytics – HCPro Inc.

Worked as the liaison between Sales, Marketing & IT to document current e-mail & direct mail customer campaign processes.  Architected & created an RFP for a new CRM system which included a consolidated marketing database, SFA, Demand Generation & Workflow Management.  Led a team of 7 people through a vendor selection & due diligence process.  As a thought leader for the project, my responsibilities covered data integration & matching as well as communication cadence & customer segmentation.  I organized ETL processes to score customer records based on digital body language & BANT methodologies.  I identified new lines of revenue through dynamic transactional e-mail cross sell & up-sell procedures with conditional content as well as sequenced product offerings for communication bundles. The overall methodology was to move from a campaign\product centric marketing approach to a 1 to 1 customer centric approach.

 

Managed a Web Trends Analytics server & several Google Analytics setups to monitor 3 corporate commerce sites along with 70+ micro-sites, newsletter programs, A\B and multi-variant testing.  Developed an analytics request methodology used to manage, define & implement analytics requests from across the various company business units.  Supervised two marketing analytics analysts in support of this effort.

 

Technologies included: Lyris E-mail, SQL Server, Web Trends, Business Objects, .net, Cold Fusion, Think Subscriptions, Changepoint, Goldmine, Eloqua, Click Squared, Strong Mail, Sage CRM, Salesforce.com, Word Press CMS

 

 

*     2008 Business Systems Analyst - Dell Computer Systems

Worked as the liaison between the data warehouse team and the marketing intelligence database teams. Gathered business requirements, created functional specifications & developed business process logic supporting ETL and SQL data transformations for the GEMS global e-mail system. (SQL Server Data Import)

Authored specifications, comparison documentation and use case analysis for a “Group One” to “First Logic” direct mail data-matching migration process. (NCOA, Hygiene, Record Keying (Household, Residential, Individual etc))

 

*     2001-2007 Business Systems Analyst – Cendant\Realogy

Worked as the liaison between independent business owners, franchise representatives & third party data\software providers.  Developed business rules, wrote functional specifications & provided UAT for CRM e-mail campaign management applications, scheduling software, user\agency websites, online advertising & analytics.

Responsible of ad-hoc SQL queries on industry databases & development of the “predictive mailer” direct mail file.

 

*     2000 - 2001 Senior Project Manager - NaviPath

Advanced Technology Group (ATG) reporting to company CTO.
Implemented Service Delivery Process (SDP Lifecycle) for VPN & Proxymate Privacy System.

 

*     1999 Delivery, QA Engineer – Government of Argentina

Bug tracking, triage & interface automation for OCR application (SQL Server). 

 

*     1998 - 1999 Delivery, QA Engineer– GTE Internetworking (BBN Labs)
Maintained QA, Development and Production NOCs for VPN switches.
Ran weekly bug\version control on reporting scripts for IPSEC overlay networks.

 

*     1997-1998 Delivery, QA Engineer – Lotus Development (ASG Group)
QA, Bug Reporting & Version Control on a Domino DSS System for Citibank.
Coordinate Oracle, Sybase, Domino and various application procedures.

 

*     1997 Network & Systems Engineer – Project Software & Development (PSDI)
Data exporting, importing, upgrading & schema modifications for Maximo ERP.
Oracle, Sybase, SqlBase & SQL Server Versions

 

*     1996 Network Consultant – Orange County Government
Support DEC, IBM, NT & Novell infrastructure and countywide networks.
Analyze & install new LANs & WAN switching per department requests.

 

*     1995 Network Administrator – Micro Design International (MDI)
Admin for E-mail, Website, ftp, RMA DB and phone switch (sales team).
Supported 150 Users across 3 sites with 50 remote users. .

 

Education

 

*     BS - Management Information Systems, University Of Central Florida

*     IP Protocol Engineering Studies, Harvard Extension School

*     Molecular Biology Studies, Northeastern University

*     Web Trends for Technical Professionals – Web Trends Atlanta, GA  August 2008

*     Currently producing a 10 show series called “Music Spotlight” seen on Cable TV & The Internet.